TYPE OF INFORMATION WE COLLECT
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We sometimes collect personally identifiable information (including name, email, communications); occasionally payment details may be required, comments, feedback, course/tutor reviews, recommendations, and personal profile.
HOW AND WHY WE COLLECT INFORMATION
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used by Thames Tutoring to contact you in relation to our services.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate Thames Tutoring;
To provide you with ongoing communication, assistance and support;
To be able to contact our Visitors and customers with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which only we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
HOW WE STORE, USE, SHARE & DISCLOSE
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We also use excel databases and google doc to share information between tutors as is necessary. Hard copies of personal information are always collected and shredded after use.
HOW WE COMMUNICATE WITH YOU
We may contact you to notify you regarding your invoice, to troubleshoot problems you may be having with one of our services, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our services or tutors, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, Facebook, Messenger, Twitter and postal mail.
HOW TO WITHDRAW YOU CONSENT OR VIEW PRIVACY UPDATES
If you don’t want us to process your data anymore, please contact us at or send us mail to: 10 Ridgeway, Nettlebed, RG9 5AN.